Terms of Service

Version 1 · effective 1 November 2026

1. Who we are and what these terms cover

ParkTracer is operated by [To be confirmed], [To be confirmed] ("ParkTracer", "we", "us"). These terms apply to everyone who uses the ParkTracer apps and website. If you list a space, the Host Terms apply as well. Our Privacy Policy explains how we use personal data.

2. Our role

ParkTracer is an online marketplace. Hosts offer parking spaces and drivers book them. The contract for the use of a parking space is made between the driver and the host. We provide the platform, process payments on the host's behalf through our payment provider and help when something goes wrong, but we are not the owner or operator of the spaces listed.

3. Your account

You must be at least 18 and able to enter into contracts.
Keep your details accurate and your sign-in secure. You are responsible for activity on your account.
We may ask you to verify your identity before you book or list. A regulated verification provider carries out the check; we only receive the result.
One person, one account. Accounts can't be sold or transferred.

4. Booking a space

Every price we show is the total price including our service fee. Taxes are included where the law requires this.
Some spaces confirm instantly. For request-to-book spaces your card is authorised and the host has a limited time to accept; if they decline or don't answer, the authorisation is released.
By pressing Pay and book you make a binding offer to book the space for the times shown. The contract is concluded when we confirm the booking. We send the confirmation and receipt by email.
Access details (such as gate codes) are released shortly before your booking starts.

5. Payments

Payments are processed by Stripe. Your card details go to Stripe, not to us.
If you save a card, you authorise us to charge it later for amounts that arise under your booking: extensions you request, overstay charges, monthly renewals and amounts decided in a dispute. We tell you about each charge.
Promo codes and credit are subject to the conditions shown when you use them and have no cash value.

6. Cancellation and refunds

Any booking can be cancelled free of charge within 15 minutes of booking (if it starts sooner, until it starts).
After that the host's cancellation policy applies and is shown before you pay. Flexible: full refund until 1 hour before the start. Moderate: full refund until 24 hours before the start, then 50% until the start. Strict: full refund until 7 days before the start, 50% until 24 hours before the start.
The service fee is refunded only with a full refund.
If a host cancels, you get a full refund.
Monthly plans renew automatically. You can stop the renewal at any time in the app; it then ends at the end of the paid period.

7. Right of withdrawal

Bookings of a parking space for a specific date or period are services for which the statutory right of withdrawal for distance contracts does not apply. Where a statutory right of withdrawal applies to a booking type in your country (for example monthly plans), we show this before you pay and explain it on our withdrawal page (/legal/withdrawal), which also contains the model withdrawal form.

8. Using a space

Follow the host's instructions and the booking times. Park only the vehicle registered on the booking.
Overstays: after a 10-minute grace period, overstays are charged at 1.5 times the hourly rate in 15-minute steps, capped at the daily rate per 24 hours. You can dispute an overstay charge within 48 hours.
You remain responsible for your vehicle and its contents and must hold the insurance the law requires. Hosts do not take custody of your vehicle unless they agree otherwise in writing.
Arrival and departure photos are kept with the booking as evidence.

9. Reviews, messages and other content

Content you post must follow our Community Rules (/legal/community-rules). You keep your rights in it and give us a licence to show it on ParkTracer for as long as it is online.
Anyone can report content they believe is illegal or against our rules. When we remove or restrict content or an account we send a statement of reasons, and you can complain within 6 months.
Ranking: search results are ordered by the option you choose (best match, distance, price or rating). Only spaces available for your times are shown. "Best match" puts nearby spaces first, adjusted for rating, whether the listing has photos, instant booking and whether the host is verified. Hosts cannot pay for a better position.
Messages are scanned automatically to hide contact details before a booking is confirmed and to warn about payments outside ParkTracer.

10. Problems with a booking

Driver or host can open a dispute from the booking up to 48 hours after it ends. We review the evidence and may refund, charge a documented amount to the driver's saved card, or take no action, and we tell both sides why. ParkTracer does not provide insurance and does not guarantee compensation.

11. Suspension and termination

You can delete your account at any time in the app (Account → Privacy). We may restrict or suspend accounts that break these terms or the law, with a statement of reasons and the right to complain. Bookings already made are handled fairly: refunds follow section 6 unless the restriction is caused by the driver's own breach.

12. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and where mandatory law (for example product liability law) provides so. For slight negligence we are liable only for breach of essential contractual obligations and limited to the damage typical and foreseeable for this kind of contract. Your statutory rights as a consumer are not affected.

13. Changes to these terms

We may change these terms for valid reasons (for example a change in the law or a new feature). We tell you in advance; important changes need your acceptance before you can make new bookings or listings. Existing bookings stay under the terms that applied when they were made.

14. Law and disputes

The law of the country where we are established applies, but if you are a consumer you keep the protection of the mandatory laws of the country where you live, and you can bring proceedings there. Statement on consumer dispute resolution (§ 36 VSBG): [To be confirmed].

15. Contact

[To be confirmed], [To be confirmed]. Email: support@parking.bytefy.in. You can also reach us from the app (Account → Help & support).