Help centre

Answers about booking, payments, hosting and safety on ParkTracer. Still stuck? Contact us from the app.

Booking and parking

• How booking works
  Find a space, book it and park: instant book and requests explained.
• Cancellation policies
  Flexible, moderate and strict: what you get back and when.
• Overstaying and extensions
  Running late? Extend in the app to avoid overstay charges.
• Access codes and arriving
  When access details appear and what to do if you can't get in.

Payments and refunds

• Refunds
  How long refunds take and where the money goes.

Hosting

• Getting paid as a host
  Payout setup, schedule and fees.
• Verifying your identity
  Why we verify drivers and hosts, and what we check.

Trust and safety

• Problems, disputes and damage
  How to report a problem with a booking and what happens next.
• Reviews
  How two-way reviews work and when they are published.
• Messaging and staying safe
  Chat with your host or driver, and why payments stay in the app.

Your account

• Notifications and emails
  Choose which updates reach you by push, email or in the app.
• Deleting your account
  What happens to your data when you leave.
• Contacting support
  How to reach us and how fast we reply.

Open in the app